# How we handle reviews > Why we do not print a star rating we cannot prove, when we ask for a review, and how we respond when something goes wrong on a visit. URL: https://naturesrealitydogservice.com/reviews Updated: 2026-09-02 ## Quick answer Looking for Natures Reality Dog Service reviews? We deliberately do not print a star rating here, because a rating belongs on a public profile a stranger can tap and verify rather than as a badge we drew ourselves. We ask after the third visit, never after a miss, and reply within one day. ## TLDR No star badge on this site. A rating belongs on a public profile you can verify. We ask after visit three, never after a miss, and we reply to every review within a day. ## Questions ### Are the walks private? Always. Your dog walks with your dogs and nobody else. There is no group and no other household on the same outing. An extra dog is an add on from your house, not a pack pulled off the street. ### How do you handle gate codes and keys? Keys are numbered and logged. Codes never go in a group chat or a screenshot. Access notes live on the ticket, not in someone's memory, and technicians pass a background check before they are trusted with either. ### Are you licensed and insured? Yes. We are a locally owned service area business based in Winchester, and we carry coverage on the work. If you manage an HOA or a commercial property, ask for the certificate and we will provide it before the first stop. ### Do I get the same person each time? That is the preference and we route for it. A familiar face knows your gate, your dog, and your yard, which is most of what makes a visit go smoothly. Where routing forces a change, your access notes travel with the ticket. ### Why do you not show a star rating? Because a rating belongs on a public profile a stranger can tap and verify, not as a badge we drew ourselves. When there is a real Google rating with real volume behind it, we will show the number and link to it. ### What if I am not satisfied? Tell us and we fix it inside seven days rather than arguing in a review box. If a walk ran short it gets completed or refunded. If a zone was missed we come back. The photo thread usually settles what actually happened. ### Can somebody else set this up on my behalf? Yes, and it is common. An adult child can arrange and pay for the service while the parent remains the service contact. Both people can be on the photo thread. We hold billing and service contacts as separate fields precisely so this works cleanly. ### Will it be the same person each week? That is the routing preference and we hold it wherever the schedule allows, because a familiar face matters more on this arrangement than on any other. If routing forces a change we say so beforehand rather than sending an unexpected stranger to the side gate. ### Do I need to be there when you come? No, and for most people on this arrangement that is the point. If you would rather be there, tell us and we will keep the same slot each week so it is predictable. Either way we knock rather than appearing at the side gate unannounced. ### Can you help with anything else while you are here? We clean the yard and we walk the dog. We are not a care service and we will not pretend otherwise, because the moment we start doing things outside that scope we are doing them without training or insurance for it. ### Can I set this up without living nearby? Yes. You can arrange it, pay for it, and see every photo from anywhere. We hold billing and service contacts as separate fields, so invoices come to you while the on-the-way texts and door knock go to your parent. ### Will you tell me if something is wrong at the house? We will tell you what we saw in the yard, which is the limit of what we can honestly report. A gate that will not latch, a fence panel down, or a dog that seemed off, yes. We are not there to assess anything beyond that and we will not speculate. ## Contact Natures Reality Dog Service 29279 Boreham Ln, Winchester, CA 92596 (951) 400-4484 contact@naturesrealitydogservice.com Monday to Friday 7:00 AM to 6:00 PM, Saturday 8:00 AM to 4:00 PM