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Questions we get asked most

This is the pet waste removal FAQ people actually ask from: whether you need to be home, whether walks are private, and what happens when it rains. You do not, if your access notes are complete. Walks are one household only. Rain gets a makeup visit within seven days, not a skipped stop.

How to use this page

This is the pet waste removal FAQ, and it also covers dog walking and combo visits. Questions are grouped by topic. Where an answer belongs on a specific service or city page, the question links there rather than repeating the answer in two places.

Getting started

Do I need to be home?

No. If your access notes are complete, we use the gate code or lockbox, clean the areas on your ticket, double bag, latch the gate, and text a photo before we leave. Most of our customers are at work when we come.

Do you send a photo?

Every visit. A yard job is not closed without a photo of the cleaned area and a photo of the latched gate. A walk is not closed without a start photo, an end photo, and a note. You get them before we leave the street.

Which cities do you serve?

Answered on Cities We Service

What happens after I send a quote request?

Answered on Get Quote

How do I pause or cancel?

Answered on How It Works

Do I get the same person each time?

Answered on How It Works

How long does the first visit take?

Answered on How It Works

Do you take the waste with you?

Your choice, written on the ticket. Haul away means it leaves in our vehicle. Bin drop means double bagged waste goes into your can. What never happens is bags left at the curb and the job called complete.

What if I am not satisfied?

Answered on How It Works

How soon can you start?

Answered on Get Quote

What parts of the yard do you clean?

Answered on Pet Waste Removal

Do you only do these two things?

Answered on Home

How quickly can you start?

Answered on Home

How do I know which service I need?

Answered on Services

Can I change service later?

Answered on Services

What if my situation is not listed?

Answered on Industries and People We Service

How fast will you reply?

Answered on Contact

Can I text instead of calling?

Answered on Contact

Do you cover Sun City?

Answered on Menifee

Which day do you run Menifee?

Answered on Menifee

Are you actually based in Winchester?

Answered on Winchester

Do you handle the larger Green Acres and Homeland parcels?

Answered on Winchester

Can you service artificial turf yards?

Answered on Temecula

Do you service the Wine Country properties?

Answered on Temecula

How do you price a half-acre Murrieta lot?

Answered on Murrieta

What about sloped yards in Cole Canyon?

Answered on Murrieta

Does the Hemet heat change how often I need service?

Answered on Hemet

Do you offer paced visits in West Hemet?

Answered on Hemet

My French Valley lawn is new. Will it burn?

Answered on French Valley

Can you work around school hours?

Answered on French Valley

What happens to my Lake Elsinore visit when rain is forecast?

Answered on Lake Elsinore

Do you handle gravel and decomposed granite yards?

Answered on Lake Elsinore

I have five acres in Perris. What does that cost?

Answered on Perris

Is Mead Valley within your range?

Answered on Perris

I have horse property. Do you clean the pasture?

Answered on Wildomar

Which day does the I-15 corridor run?

Answered on Wildomar

Is San Jacinto too far for a weekly route?

Answered on San Jacinto

Do you service the Soboba area?

Answered on San Jacinto

How soon can kids use the yard after a visit?

Answered on Families With Kids

How often should a family yard be cleaned?

Answered on Families With Kids

Access and safety

What if my dogs are outside when you arrive?

Answered on How It Works

How do you handle gate codes and keys?

Answered on How It Works

What if my gate code changes?

Answered on Work-Week Households

Yard scooping

What if it rains?

Scooping may move but it does not vanish. If we have to reschedule for weather you get a makeup visit within seven days. Walks shorten in heavy rain rather than being skipped, and we prioritize a proper potty break.

How much does weekly scooping start at?

Answered on Pricing

Why does dog urine kill my grass?

Answered on Lawn Repair and Urine Burn

How are extra dogs priced?

Answered on Pricing

How are large yards priced?

Answered on Pricing

Can you clean artificial turf?

Answered on Pet Waste Removal

How long does deodorizing last?

Answered on Yard Deodorizing and Sanitizing

Is the treatment safe for my dog?

Answered on Yard Deodorizing and Sanitizing

How long before the grass comes back?

Answered on Lawn Repair and Urine Burn

Can I stop it happening again?

Answered on Lawn Repair and Urine Burn

How often does a dog area need washing?

Answered on Power Washing Dog Areas

Will it damage my patio?

Answered on Power Washing Dog Areas

Where does the waste actually go?

Answered on Haul-Away and Bin Drop

Does haul-away cost extra?

Answered on Haul-Away and Bin Drop

Is weekly enough for three dogs?

Answered on Multi-Dog Homes

Dog walking

Are the walks private?

Answered on Dog Walking

What happens in the heat?

Answered on Dog Walking

How much does a dog walk cost?

Answered on Pricing

How often does a puppy need to go out?

Answered on Dog Walking

Can you walk a senior dog slowly?

Answered on Dog Walking

Can you come twice in one day?

Answered on New Puppy Homes

Will the schedule need to change as the puppy grows?

Answered on New Puppy Homes

Will a slower walk be shorter?

Answered on Senior Dog Owners

Will you tell me if something seems wrong?

Answered on Senior Dog Owners

Walk and Scoop

How does Walk and Scoop work on one visit?

Answered on Walk and Scoop

Is Walk and Scoop cheaper than two vendors?

Answered on Walk and Scoop

Is the combo actually cheaper than two vendors?

Answered on Work-Week Households

Prices and billing

Is there a discount for paying ahead?

Answered on Pricing

Why are you not the cheapest option?

Answered on Home

Do these audiences pay different prices?

Answered on Industries and People We Service

What if I have more than four dogs?

Answered on Multi-Dog Homes

How do you decide what is in bounds?

Answered on Large Yard Homes

Why is a large yard quoted on time?

Answered on Large Yard Homes

Trust and reviews

Are you licensed and insured?

Answered on About

Do you work with HOAs and property managers?

Answered on Commercial and HOA Cleanup

Why do you not show a star rating?

Answered on Reviews

How many stations does a property need?

Answered on Pet Waste Stations

How often do stations need refilling?

Answered on Pet Waste Stations

Can somebody else set this up on my behalf?

Answered on Senior and Mobility Scooping

Will it be the same person each week?

Answered on Senior and Mobility Scooping

Do I need to be there when you come?

Answered on Seniors and Mobility

Can you help with anything else while you are here?

Answered on Seniors and Mobility

Can I set this up without living nearby?

Answered on Helping a Parent

Will you tell me if something is wrong at the house?

Answered on Helping a Parent

Can you provide a certificate of insurance?

Answered on HOA and Managers

What does the visit log actually contain?

Answered on HOA and Managers

How fast can you turn a vacated yard around?

Answered on Property Managers

Do I get before and after photos for the file?

Answered on Property Managers

Enjoy the yard. The dog gets the walk.

Get a starting number in under a minute, or call and talk it through.

Request a QuoteCall (951) 400-4484

Monday to Friday 7:00 AM to 6:00 PM, Saturday 8:00 AM to 4:00 PM