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Terms of service
These terms cover scheduling and access, what we do when weather moves a visit, how billing and six month prepay work, and how to pause or cancel. There is no long contract, and you can stop service with a single message at any time.
Effective
Where we service
We service ten cities from our Winchester base. If your property sits outside those cities we will tell you rather than accept a booking we cannot route reliably.
In bounds means the map recorded on your ticket. Pasture, acreage, and areas outside that map are not included unless they are quoted separately.
Scheduling and access
Recurring customers get a set weekday window. We text before we arrive. You do not need to be home for yard service if your access notes are complete.
If dogs are loose in the yard when we arrive we will not enter. We will call you. The visit may be rescheduled and this is a safety rule rather than a discretionary one.
Weather and missed visits
Scooping may be moved for weather but it is not cancelled. You get a makeup visit within seven days at no additional charge.
Walks are shortened rather than skipped in heat or heavy rain. We prioritise a proper relief break and we will note the change in your report.
If we miss a scheduled visit for any reason on our side, you get a makeup visit within seven days or a credit, your choice.
Pricing and billing
Published rates are starting rates and end in a plus. Dog count, lot size, waste load, and access can move the ticket. Any change to your rate is agreed with you in writing before it is charged.
Recurring plans are billed monthly in advance. Six month prepay takes ten percent off and stacks once. There is no penalty for paying monthly.
A first deep clean, if one is needed, is quoted and agreed before it happens. There is no surprise first visit fee.
Pause and cancellation
There is no long contract. Pause or cancel with one message and we will confirm in writing.
If you pause for longer than a month we may recommend a catch up visit before the recurring plan resumes. We will tell you before the visit, not after.
Satisfaction
If a visit is not right, tell us and we will fix it within seven days. A walk that ran short is completed or refunded. A missed zone gets another visit.
The photo thread is the record. It exists so a disagreement can be settled with evidence rather than with two different memories.
Liability
We are licensed and insured and we carry coverage on the work we do. If you manage an HOA or commercial property we will provide a certificate before the first stop.
We are not responsible for pre existing property damage, for gates or latches that were already faulty, or for pets that escape through an access point we did not use.
Questions
Do I have to sign a long contract?
No. Our terms of service say there is no long contract. One message is enough to pause or cancel, and we confirm it in writing. Recurring plans are billed a month at a time, and paying month to month carries no penalty.
What happens if it rains on my scooping day?
Your yard visit may move, but we do not cancel it. A makeup visit follows inside seven days and pay nothing extra for it. Dog walks work differently. In heat or heavy rain we shorten the walk instead of skipping it, and your report says so.
What happens if you miss a scheduled visit?
If we miss a scheduled visit for a reason on our side, you choose what happens next. You can take a makeup visit inside seven days, or you can take a credit instead. The choice is yours, not ours, each time it happens.
What if my dog is loose in the yard when you arrive?
We will not come into the yard while a dog is loose in it. We call you instead, and the visit may be rescheduled. Our terms treat this as a safety rule, so it is not something a technician decides case by case.
Can my rate change after I sign up?
It can, because published rates are starting rates. How many dogs you have, the size of the lot, the waste load, and access can all move your price. Nothing changes quietly, though. We put any new rate in writing and get your agreement before we bill it.
When do I get billed for recurring service?
Recurring plans are billed once a month, ahead of the visits. If you prepay six months, you get ten percent off, and that discount stacks once. You can also simply pay each month. We charge no penalty for choosing that.
Can I get a refund if a visit is not right?
Tell us, and we put it right inside seven days. If a walk ran short, we either complete it or refund it. If we missed a zone in the yard, we come back for it. Our photo thread is the record we both use to settle a disagreement.
Are you responsible if my dog gets out of the yard?
Our terms say we are not responsible when a pet gets out through a gate or entry that we never used. The same applies to gates or latches that were already faulty and to property damage that existed before we came. We are licensed and insured for our own work.
Is there an extra fee for the first visit?
There is no surprise fee on a first visit. If your yard needs a first deep clean, we quote it and you agree to it before it happens. You see the price first and then decide whether to go ahead.
What happens if I pause service for more than a month?
You can pause with one message. If the pause runs past a month, we might suggest one catch up visit before your regular plan starts again. We tell you about that before the visit happens, never after it.
Questions about any of this?
Call (951) 400-4484 and ask. We would rather explain it than have you guess.
Monday to Friday 7:00 AM to 6:00 PM, Saturday 8:00 AM to 4:00 PM