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Terms of service
These terms cover scheduling and access, what we do when weather moves a visit, how billing and six month prepay work, and how to pause or cancel. There is no long contract, and you can stop service with a single message at any time.
Effective
Where we service
We service ten cities from our Winchester base. If your property sits outside those cities we will tell you rather than accept a booking we cannot route reliably.
In bounds means the map recorded on your ticket. Pasture, acreage, and areas outside that map are not included unless they are quoted separately.
Scheduling and access
Recurring customers get a set weekday window. We text before we arrive. You do not need to be home for yard service if your access notes are complete.
If dogs are loose in the yard when we arrive we will not enter. We will call you. The visit may be rescheduled and this is a safety rule rather than a discretionary one.
Weather and missed visits
Scooping may be moved for weather but it is not cancelled. You get a makeup visit within seven days at no additional charge.
Walks are shortened rather than skipped in heat or heavy rain. We prioritise a proper relief break and we will note the change in your report.
If we miss a scheduled visit for any reason on our side, you get a makeup visit within seven days or a credit, your choice.
Pricing and billing
Published rates are starting rates and end in a plus. Dog count, lot size, waste load, and access can move the ticket. Any change to your rate is agreed with you in writing before it is charged.
Recurring plans are billed monthly in advance. Six month prepay takes ten percent off and stacks once. There is no penalty for paying monthly.
A first deep clean, if one is needed, is quoted and agreed before it happens. There is no surprise first visit fee.
Pause and cancellation
There is no long contract. Pause or cancel with one message and we will confirm in writing.
If you pause for longer than a month we may recommend a catch up visit before the recurring plan resumes. We will tell you before the visit, not after.
Satisfaction
If a visit is not right, tell us and we will fix it within seven days. A walk that ran short is completed or refunded. A missed zone gets another visit.
The photo thread is the record. It exists so a disagreement can be settled with evidence rather than with two different memories.
Liability
We are licensed and insured and we carry coverage on the work we do. If you manage an HOA or commercial property we will provide a certificate before the first stop.
We are not responsible for pre existing property damage, for gates or latches that were already faulty, or for pets that escape through an access point we did not use.
Questions about any of this?
Call (951) 400-4484 and ask. We would rather explain it than have you guess.
Monday to Friday 7:00 AM to 6:00 PM, Saturday 8:00 AM to 4:00 PM