How we handle reviews

After the third visit, not the first. A first clean on a neglected yard is the least representative job we will ever do for you, and asking for a review on the back of it would be fishing rather than asking.

We never ask after a miss, an open gate, or a walk that ran short. Those get fixed first. Asking a customer to rate us while something is still wrong is how companies end up with reviews they deserve.

We do not offer a discount, a credit, or an entry into anything in exchange for a review, and we do not filter who gets asked based on how happy they seem.

Reviews of a recurring service age differently from reviews of a one time job. A restaurant review describes a single evening. A scooping review describes a relationship that either held up over months or quietly stopped holding up, and the review is usually written at the moment it broke. That skews what you will read about any company in this trade, including us.

So the useful signal is not the average. It is whether the negative reviews describe a one off or a pattern, and whether the company answered with a specific fix or with a paragraph about how much they value feedback. A reply naming what changed is worth more than five stars with nothing attached to it.

Two other things are worth checking on any profile you read. Whether the reviews arrive steadily or in a cluster on the same few days, because clusters usually mean a campaign rather than a month of ordinary work. And whether the reviewer describes something only a real customer would know, like the gate, the route day, or what the photo showed.