How we handle reviews

Because a rating belongs on a public profile a stranger can tap and verify, not as a badge we drew ourselves. When there is a real Google rating with real volume behind it, we will show the number and link to it.

At the moment there is no public review profile for us to link to, which is why you will not find a rating on this page. Once a profile exists that anyone can open and check, we will link to it from here.

No. We never trade a discount, an account credit, or a prize entry for a review. A review that was bought tells the next reader nothing useful, so we would sooner have fewer of them and know that each one was freely given.

We wait until your third visit. The first clean is usually the biggest and least typical job, so it is a poor basis for judging us. By visit three you have seen how the routine really runs, and your opinion is worth more.

Yes. Every public review gets an answer from us inside one business day, whether it is kind or critical. When the complaint is fair, we repair the problem first and then write back to explain what we did about it.

Look at timing and detail. A burst of glowing reviews posted over a few days is a warning sign. Real customers tend to mention small specifics, such as their gate, their usual service day, or what the photo showed. Vague praise with no details deserves less trust.

Ask for our insurance certificate, read the published price card, and note that there is no long contract holding you in. You can start service, watch the photos arrive after each visit, and stop with one message if we do not measure up.

No. We do not sort customers by mood before asking. The one time we hold back is when something has gone wrong, such as a missed stop or a walk that ended early. We fix that first and do not ask while it is unresolved.

That is always your right. We only ask that you tell us as well, because we can put it right within seven days. A missed area gets a return trip, and a walk that came up short is finished or refunded.

They help, but read them with care. People often review an ongoing service on the day it let them down, so the tone can lean negative. Pay attention to whether complaints repeat and whether the owner replied with a specific fix.