Privacy policy

We collect only what a quote and a visit actually require. When you request a quote we collect your name, email, phone, city, dog count, yard size, service frequency, and anything you write in the notes field.

When you become a customer we also hold your service address and your access notes, which can include a gate code, a lockbox code, whether dogs are inside or outside, and which areas of your property are in bounds.

Access notes live on the work ticket. Codes are never posted in a group chat, never screenshotted, and never stored in a shared message thread.

Physical keys are numbered and logged against your account. Technicians pass a background check before they hold a key or a code.

If you are a California resident, the CCPA and CPRA give you the right to know what we collect, to delete it, to correct it, and to limit the use of sensitive personal information. We do not collect sensitive personal information as that term is defined.

We honour Global Privacy Control automatically. If your browser sends that signal we record an opt out on arrival without asking you to click anything.

To exercise any right, call or email us using the details on our contact page. We will not discriminate against you for making a request.

If we change how we handle your information we will update this page and change the effective date. Material changes to consent handling reset the consent banner so you are asked again rather than assumed into a new arrangement.