Privacy policy

We collect your name, email, phone, city, number of dogs, yard size, the visit frequency you want, and whatever you type in the notes box. Nothing more is needed for a quote. After you sign up, your service address and access notes are added to that record.

We use it for four things: sending your quote, scheduling and running your visits, sending you the photo and visit note, and billing you. Our privacy policy lists nothing else. We do not build advertising profiles out of your service history.

No. We do not sell your personal information, and we do not share it for money or for cross context behavioral advertising. Your record of visits with us is not turned into an ad profile either. It is used to quote, schedule, report, and bill.

Some storage is always on because the site needs it for security, sending forms, and remembering your consent choice. It is never used for tracking. Google Analytics is loaded by every page but sets no cookie until you give permission, and Microsoft Clarity is not loaded at all until you allow analytics.

Clarity records clicks and scrolling so we can see where visitors get stuck. Text you type into forms is masked. It is not loaded, and sets no cookie, unless you allow the analytics category on the cookie bar.

Analytics cookies are not set until you grant permission, and marketing stays off unless you switch it on. If your browser sends a Global Privacy Control signal, we record an opt out the moment you arrive, with nothing for you to click.

Your gate code or lockbox code stays on the work ticket for your property. It is never posted in a group chat, screenshotted, or kept in a shared message thread. Any technician who holds a code or a key has passed a background check first.

We hold your customer record for as long as you are active, then for three years past your final visit, to cover insurance and tax duties. Gate codes and access notes are erased no later than thirty days after service ends. Visit photos are kept for twelve months.

If you live in California, the CCPA and CPRA let you find out what we hold about you, have it deleted, and have it corrected. To use one of these rights, call or email us through our contact page. We will not treat you worse for asking.

This page gets updated, with a new effective date, whenever we change how your information is handled. If the change affects consent in a material way, the consent banner resets, so you are asked again instead of being moved into a new setup.